Frequently Asked Questions
FAB SME Rewards is a customer benefits marketplace which provides range of lifestyle, entertainment, travel, dining & hospitality benefits / rewards to FAB SME customers.
Just log in to website with your membership ID code (sent to you in your welcome email by FAB). You will receive an OTP on the registered mail ID & mobile. Following registration, please login to your profile and explore the benefits.
Please reach out to smerewards@bankfab.com or call toll-free 800-0321-280 (Mon-Fri, 9 AM to 7 PM GST) for any clarifications/queries or grievances. They will do the best they can to assist you.
Customers who receives the membership ID code from FAB is eligible for all the benefits as per the membership ID code.
You can add multiple memberships given by FAB from the profile tab.
Please reach out to smerewards@bankfab.com or call toll-free 800-0321-280 (Mon-Fri, 9 AM to 7 PM GST) for any clarifications/queries or grievances. They will do the best they can to assist you.
You need to validate your membership ID, Post captcha validation, you are required to enter your full name, email address, mobile number, and the OTP verification to be done for Mobile number & email address both.
You can reset your password upon clicking on the forgot password link and follow the instructions.
You can edit your address and mobile number by accessing the profile page. Mobile numbers can only be changed once your email address & new number has been verified via OTP.
Rules for amending/cancelling a redeemed benefit varies across the benefit being offered. You may check the respective benefits page for more details and to view the terms and conditions for the relevant benefit.